Privacy Policy
We collect information about you for three reasons: firstly, to process any online orders/enquiries, secondly to provide news if you are a subscriber, and thirdly to provide you with the best possible service.
You may like to know how we collect certain information or data about you and your visit to our website when you use
relates to any legitimate company, by which you are directly employed, authorised on behalf of, or plan to start
relates to you as a visitor to the website
relates to The General Data Protection Regulations due to come into effect on 25th of May 2018
We will be collecting:
Search terms you have used to either find our website or used on our website, a record of all browsing behaviour including links clicked. This is done via a cookie which is set on your first arrival to our website and the contents of any form you submit to us.  Our complete Cookie policy is highlighted in a separate link
Information that will help us contact you in the future like: name, company name, address, phone and email
All personal information disclosed by you to us will be retained securely and we will not seek to append personal data from external sources
Information on engagement with the emails and SMS messages you receive from us
The IP address your router freely transmits to our web servers
Your browser user agent, as freely transmitted by your computer. This includes your browser build information, your device type and your computer’s operating system
We will not be collecting:
Information about browsing habits outside of our own domains (
Personal information relating to you and your private life, such as gender, age
This data is held in a state of the art highly protected data storage environment within the UK and will be used to: Improve the content and relevance of what we send to you
Help improve the content we display on our website
Answer any questions you may have submitted and retain this information to ensure a fast and effective service in the future
Provide you with the fastest access to the latest content relevant to you
Ensure we remain compliant under the terms of the GDPR
We only store data with Cyberhost Pro, MailChimp and within Salesforce.  Your data will never be transmitted outside of the EU.  Unless you have specifically requested us to do so.
FACE use MailChimp and SalesForce to send both email and SMS marketing communications, both the MailChimp and Salesforce data centres and their support professionals are located within the EU.
By submitting your information into into one of the data capture points you are confirming the following:
You are doing so in your capacity as a representative of the company (see previous definition) or as an individual
You are over 18 years of age
You are accepting the relevance of our marketing email communications
You are providing contact information that will facilitate the communication between FACE and you
You may use the unsubscribe link, which will be present within the footer of every email and SMS we send to you.  Your subscription preferences will be immediately updated.
Due to the open nature of the internet transmitting data to CyberHost Pro, this must only be done via approved data transmission channels.  We will endeavour to ensure your data is transmitted to us using the known best practice approaches.  It’s important to note, any data you send to us is sent at your own risk.
Once your data is received, it will be stored within the CyberHost Pro and Salesforce secure data environments, where we have robust processes and procedures to keep it safe.
We will only pass on the personal information collected if we have a legal obligation to do so.
We will not share your information with any Third Parties not listed on our list of partners.
FACE is working hard to ensure it sets an exemplarily standard in data management and usage.  Specifically, under the proposed the GDPR you have the right to request the following:
The right to be informed
The right of access
The right to rectification
The right to erasure (or be forgotten)
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automatic decision making and profiling
For more information on GDPR and your rights please see
If you have questions concerning the processing of your personal data you should contact us at
In the event that you have not received a response within 30 days you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Email: or telephone: 0303 123 1113.
FACE may from time to time link to third party websites displaying useful content.  It’s important to note this privacy policy specifically covers domain only.
Please ensure you have verified the privacy policies on any external websites before submitting personal information.
January 2020
Regional Office, University of East London, Docklands Campus, 4-6 University Way, London E16 2RD